You tell the super nice customer service person your problem and they follow up on your behalf until your problem is resolved. My issue took two months trying to get money back from an airline (arguably the most difficult customer service problem to solve) and they did this for me and kept me updated every step of the way!!! I cant believe it worked. Incredible service and company so super impressed and happy to have found them.
teresaboucas about Service: travel and save money, v1.06